Refund policy

Refund Policy

At Subxero, your satisfaction is important to us. While we aim to deliver the highest quality products, we understand that issues can occasionally arise. Please review our return and refund terms below.

Eligibility for Returns

We accept returns only for items that are faulty or shipped in error. If your item arrives damaged or you receive the wrong product, please get in touch so we can resolve the issue promptly.

Please be aware: We do not accept returns for products ordered in the wrong size. We encourage customers to refer to our size guide before placing an order.

To qualify for a return, the item must:

• Be in brand-new condition, unused and unworn

• Have all original tags still attached

• Be returned in its original packaging

• Be accompanied by proof of purchase (e.g. order confirmation or receipt)

If you receive a product that is defective or not what you ordered, please contact us as soon as possible. We’ll review your claim and offer a suitable resolution, which may include a replacement, store credit, or refund.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome. If your return is approved, a refund will be issued to your original payment method within 10 business days.

Please note that banks and payment processors may require additional time to complete the transaction.

If you haven’t received your refund after 15 business days from approval, please reach out to us at help@subxero.net.

Need Help?

If you have any questions about returns or refunds, we are here to assist you. Reach out anytime at help@subxero.net and we’ll be happy to help.